Help

Answers to what families ask most. Can’t find yours? Email us at the bottom of the page.

Getting started

How do I get in?

We’re letting families in a few at a time. Join the waitlist on our main page, and we’ll email you a link to create your account when it’s your turn. If a family member invites you, you can join right away.

What is Lumi?

Lumi is the little helper inside Magical Book Maker. Tell Lumi who the book is for and what it’s about, and Lumi writes the story and draws the pictures. You can change anything, page by page.

Will I always have access to my books?

Yes. Your books stay in your account for as long as you keep it, and reading them is always free. You can download a PDF of any book whenever you like.

What do I need to make a book?

Just an idea: who the book is for, how old they are and what the story is about. A photo is optional and only helps us draw them.

What languages can books be in?

English, Spanish, French, German, Turkish, Arabic, Urdu, Hebrew, Chinese and Japanese. A book can also show two languages side by side.

Photos and privacy

Do you save the photos I upload of my kids or family?

No. A photo you add is used only to draw that picture, then it’s deleted. It’s never saved to your account, your books or your chats.

Who can see our books?

Only your family. Invite another parent to make books with you, or a grandparent to read them. To share one book, send a private reading link, and turn it off any time.

Can the words or pictures come out wrong?

Yes, sometimes. Read every page and look at each picture before you print. You can fix the words yourself or ask for a new picture.

How do I download or delete our data?

Open Account from your account menu. You can download a copy of your family’s books, characters and picture looks, and delete your account there.

Credits

What do credits pay for?

Credits pay for the pictures and characters we make for your books. Writing your story and downloading a PDF are free. Your Credits page shows your balance and what each thing costs.

How do I get more credits?

Open Credits from your account menu to buy a pack or use a code. If you run out while making a book, you can get more right there and carry on where you left off.

PDFs and printed books

Can I download my book as a PDF?

Yes, for free. Open your book and tap Download PDF. It’s ready to read on a screen, send to family or print at home.

Can I get a printed book?

Yes. Order a hardcover or paperback right from your book, and we email you when it ships.

What sizes and covers can I choose?

Hardcover, paperback, spiral-bound and stapled, in six sizes from square picture books to tall storybooks. You see the price with shipping and tax before you pay.

Where do you ship, and how long does it take?

We ship to most countries. Printing takes a few days, then shipping. You see an arrival estimate before you pay, and we email you when your book is on its way.

Can I change or cancel an order?

Email us as soon as you can. We can usually help before the book goes to the printer, but once printing starts it can’t be changed.

My book arrived damaged or wrong. What now?

Email support@magicalbookmaker.com with your order number and a photo of the problem, and we’ll sort it out with the printer.

Family

Can my kids use it?

Yes, with a child profile on your device. Kids can read their books, or make books if you allow it, and never see payments or settings. You leave kid mode with a code you choose.

How do I add another parent or a grandparent?

Open Family workspace from your account menu and send an invite. Parents can make and change books with you. Readers, like grandparents, can only read them.

Still need help?

Email support@magicalbookmaker.com and we’ll help. For a printed book, include your order number.